We try to dispatch all orders within 48 hours but will inform you by email if there is any delay. Packages are sent on Mondays, Wednesdays and Fridays unless otherwise agreed.
Postage rates have been kept as simple as possible whilst offering peace of mind to you, given the variability in current delivery services. The rates include the cost of the postage, plus a small charge to cover packaging materials:
Orders weighing less than 2kg: £4.50 for Royal Mail’s 2nd Class, Signed For service.
Orders weighing over 2kg: £9 for UPS courier delivery
ALL Orders over £50 FREE DELIVERY via Royal Mail Signed For or UPS depending on weight
EXPRESS DELIVERY via Royal Mail Signed For or UPS is available; price is dependent on package weight (£6 for <1kg, £8 for <2kg or £10.50 for over 2kg)
If you live in postcode areas CR4, SM1, SM4, SM5 or SM6, you can also request local delivery for £3. Local deliveries are made within 3 working days of your order. Please ensure you give a mobile number if you request local delivery.
You are within your rights to cancel any order but please do so in writing within 7 working days. Any items that have already been posted, must be returned at your expense. A full refund for any cancelled items (excluding postage) will be issued upon receipt. Please ensure you obtain Proof of Postage to receive your refund in the event that anything goes missing or is damaged in transit.
You may return your order within 14 days of receipt for a full refund excluding postage charges. Please contact us beforehand to arrange and make sure to request proof of postage from your Post Office to receive your refund in the event that anything goes missing or is damaged in transit.
Due to the nature of our products, goods can only be returned if they remain unopened and in a re-saleable condition. We will not issue refunds for goods, which have been opened or otherwise damaged whilst in your care.
Our address for all correspondence and returns is:
Hedge Wych, 84 Manor Way, Mitcham, Surrey, CR4 1EE
Tel: 07841 456464